Derek

derek-fang

  • Customer Success Intern
  • Business Administration
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Project

My project was rolling out Gainsight to the AM team! Account managers have lots of places where they can find data on their customers. Salesforce, Zendesk and internal tools all collect customer information, but they live totally separately. Shuffling between these tools and maintaining them separately is a huge pain point for AMs. Gainsight solves this by centralizing information and automating things based on different data!

Favorite Internship Memory

Going to see Hamilton after Meredith won #hamforham!

Favorite Spot In The Office

That one nook by the intern desk area with the window!